Cancellation & Refund Policy

Once payment is received, PrintWise LLC immediately allocates resources, assigns case managers, schedules fingerprint technicians, coordinates with service partners, and reserves processing capacity. Administrative and coordination costs are incurred immediately; therefore, cancellation requests after payment may be subject to administrative charges depending on the stage of processing.

Customers may cancel before work begins. The service fee will be refunded; payment processing fees, bank charges, currency conversion fees, and third-party transaction fees are non-refundable. Approved refunds are processed within 5 business days.

Once document review, appointment scheduling, partner coordination, courier booking, apostille, translation, or FBI-approved Channeler coordination has started, refunds may be reduced or unavailable depending on work completed.

Appointments may be rescheduled with at least 24 hours' notice. Late cancellations, no-shows, or late arrivals may incur additional charges.

Fees paid to government agencies, FBI-approved Channelers, couriers, translation providers, fingerprint technicians, apostille authorities, travel providers, or venues are non-refundable once incurred.

Card processing fees charged by Stripe or other processors are non-refundable.

Refunds are not available where delays or rejection result from incorrect information, missing documents, invalid ID, failure to attend appointments, or change of mind after processing begins.

Duplicate payments will be refunded after verification.

Approved refunds are generally processed within 5 business days; banks may take an additional 5–10 business days.

Refund requests may be considered on a case-by-case basis. Goodwill refunds do not create future entitlement.